Privacy Policy | Edwinstowe Hall

At Edwinstowe Hall, your privacy is very important to us. This policy outlines how we collect, use, and protect any personal information you provide when you stay with us or interact with us online.

Who We Are

Edwinstowe Hall refers to the property known as The Great Hall of Edwinstowe Hall, located in Edwinstowe, Nottinghamshire. It operates as a short-stay holiday let and is managed by private hosts.

Information We Collect

We may collect the following personal information:

Full name
Contact details (email address, phone number)
Booking information (dates of stay, number of guests)
Payment details (handled securely via third-party platforms)
Any preferences or special requests
Vehicle registration details for parking purposes
Feedback or reviews voluntarily submitted

We do not knowingly collect data from children under the age of 16 without parental consent.

How We Collect Your Information

Your data may be collected through the following means:

When you make a booking (via Airbnb, direct booking, or other platforms)
When you contact us by phone, email, or message
When you complete a guest registration form or survey
During check-in or check-out interactions

How We Use Your Information

We use your information to:

Process your booking and provide our accommodation services
Communicate with you before, during, and after your stay
Manage our guest records and provide customer service
Comply with legal obligations (e.g., local safety and tax regulations)
Improve our services based on guest feedback

Sharing Your Data

We do not sell, trade, or rent your personal information to others. However, we may share your data with:

Booking platforms (such as Airbnb)
Professional service providers (e.g., cleaners or maintenance contractors, only as necessary)
Legal authorities if required by law

All third parties are required to respect your data and only use it in accordance with UK data protection laws.

Data Storage and Security

Your personal information is stored securely and only for as long as necessary. Digital records are password-protected and physical documents (if any) are kept in locked storage.

We retain guest information for up to 24 months after your stay unless a longer period is required by law (e.g., tax records).

Your Rights

Under the UK GDPR, you have the right to:

Request access to the personal data we hold about you
Request correction of any incorrect or outdated information
Request deletion of your personal data (where legally applicable)
Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the details below.

Contact Us

If you have any questions or concerns about your personal data or this privacy policy, please contact:

Email: [Insert email address]
Phone: [Insert contact number]
Address: Edwinstowe Hall, Edwinstowe, Nottinghamshire, UK

Updates to This Policy

This policy may be updated from time to time. Any changes will be posted on our website or provided to you upon request. Please check back regularly for the latest version.